Mandarin Oriental Milano

CONSULTANCY
Spa & Wellness Operations Development
– Recruitment Process of Spa Sta, including managers
– Training
– Standard LQE/FORBES
– Standard Operating Procedures Manual
– Spa Collateral creations
– Spa Set Up
– Spa Treatment Menu
– Fitness Menu & Service
– Spa and Wellness Job Descriptions
– Spa Training Simulation
– Pre-opening Support
– Support Spa Marketing Plan
– Membership
– Selling strategies
– Privacy
MANAGEMENT
– Eective Sta Scheduling & Recruitment Support
– Bespoke Strategic Action Plans
– Visual Merchandising
– PR Event